Article
New car service in Kelso
It's your car and it's your choice! Your local Repco Authorised Service centre is fully qualified
Read moreFrequently Asked Questions about Log Book servicing
To help you understand Log Book servicing and learn more about Windsor's Automotive in Kelso, please read the questions and answers below:
At Windsor's Automotive we get asked many questions about Log Book Servicing and general automotive servicing. Learn more by reading these questions and answers. If your question doesn't appear, then please contact us.
What is a Log Book Service?
A log book service is just a service that we follow from your log book depending on how many kilometres are on your vehicle to tell us what your vehicle may or may not need.
Why do I need a log book service?
A log book service is pretty much just an occasional service for every 1 0,000kms but it has perks to it, for example if you wanted to trade your car into a dealership for a new car they would like you to have your service booked filled out or they won't take the vehicle or if something failed on your car like your gearbox for example and your car was still under warranty they like to see if the car was being looked after for them to go ahead with your warranty repair so its a good idea to always get your log book filled out when you get a service done.
What happens if I miss a Service?
If you miss a service it could possibly void warranty depending on the warranty you have or the amount of services you miss.
Do you have Loan cars and how much do they cost?
No we don't have loan cars.
Will I lose my New Car Warranty if I don't go back to the dealer?
Depending on the warranty you have, if you have standard warranty than no you can go elsewhere and not void warranty but if you have extended warranty or capped price servicing and you go elsewhere than yes you lose your warranty.
I have lost my Log Book, do I need it?
If you have lost your log book we can supply you with a log book but if your not worried about your warranty or if it's an older car with high km's on it then no you don't really need it.
Do you provide Digital reports for the work you have done?
You will recieve a tax invoice which shows all the work we have done to your vehicle on the day.
Do you provide Digital reports of what's wrong with my car?
If there is anything wrong with your vehicle we put it on your tax invoice.
How long will the service take?
A log book service on a 2 wheel drive car that's not European it should take about an hour and fifteen minuets but if it's a 4wd or a European car it takes about an hour and forty five minuets
How much will my service cost?
Depending on the vehicle, so if you have a toyota camry it's a pretty simple job and they don't take special oils or filters so the price is pretty cheap for parts on this vehicle, so for a service on a camry or cars similar to a camry it's around $280 - $300.
How can I pay for my Service?
You can either pay with cash, eftpos or you can bank transfer online.
When are you Open?
we are open at 8:30am Monday to Friday.
Are you open on weekends?
Most weekends we are but it's best to call and ask as we could be closed on some weekends.
What is the earliest time I can bring my car in?
The earliest you can bring your car in is at 7am.
Can I drop off my car after hours?
No as we don't have a key drop off box and the yard will be closed.
Is there a secure key drop off box after hours?
No - we do not have a key dropoff box.
Can I collect my car after hours?
No as we don't have a key drop off box and the yard will be closed.
Can you pick up my car from home?
Can you drop me home when I deliver my car for servicing or repair?
That would depend on how far away home is. Just ask us when you book your car in for service.
What happens if something is not right after my car service?
Bring the car back and we will have a look at it and repair it for you at no cost if the problem is our fault, plus you have the added assurance of our Repco Nationwide Warranty if you find yourself out of town.
Will you give me reminders when my next service is due?
Yes we put a service sticker usually located on the inside of your windshield.
Can my car be serviced at the same time it is being repaired?
Depending if we have time to do a service on that day.
How do I book my car in for a service?
You can either come into the office and see the team or you can call up or make an enquiry online and we will get back to you asap.
How often should I really service my car?
We recommend every 10,000kms or every 6 months.
I don't drive much, do I still need a service?
Yes you will still need a service just not as often as others, we recommend every 12 months for customers who barley drive there car.
Can you fix other things while my car is being serviced?
Depending if we have time for the repair.
Can you wash my car?
We can yes but we don't really do it that often.
Do you use good quality oils and parts?
Yes we use penrite oils and we use good quality filter and parts ( Repco, Ryco, Wesfil etc).
Do you check my brakes during a service?
Yes we give the car a full check over.
